![]() ![]() Program compatibility is a mode in Windows that lets you run programs written for earlier versions of Windows. You *may* be able to run the program using compatibility mode in Windows 7, but we cannot guarantee the program will function properly in this new operating system. Please note that the program is not tested or supported in Windows 7. Once the attachment has been added, click the Send button to send us this information We will reply to you shortly.Ģnd reply was the "Oh you are running Windows 7, sorry can't help you" reply Click the Attachment button and add the DxDiag.txt from the Desktop. Type in your response to any additional questions or information that was requested into the body of the email. Open this email up and click the reply button. If there is no file with this name, please repeat the steps above and make sure to save the file to the Desktop. On the Desktop, there should be a file name DxDiag or DxDiag.txt. Click the Exit button to exit the Direct X Diagnostic Tool. Leave this as is and click on the OK button. In File Name box towards the bottom, then name DxDiag.txt should appear. When asked to where to save the file to, click on the drop-down box next to Save in and select Desktop. Once the Direct X Diagnostic Tool appears, click on the Save All Information button at the bottom. Press the Windows Key and the R key on your keyboard to bring up the "Run" box. No personal information is contained in the report. We need this detailed information in order to assist in troubleshooting the issue at hand. Please use the steps below to record and send us the information about the current installation of Direct X on the computer. ![]() We are sorry you are having an issue with our game. ![]()
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